Frequently Asked Questions

FAQs

What are the hospital hours?

Our hospital is open Monday through Friday from 8:00am to 6:00pm. The hospital is closed on Saturday and Sunday.

Do I need to have an appointment?

While we do welcome patients in need of urgent care, it is best to call ahead to reduce your waiting time and give our staff a moment to prepare for you. For routine wellness care appointments -- including vaccinations -- scheduling an appointments is preferred.

What forms of payment do you accept?

Mastercard, Visa, Discover, American Express, and CareCredit®.

Can I make payments?

Payment is required at the time of service. We do accept CareCredit® which offers payment plans through a cardholder agreement. Please visit their website for further information.

At what age can I have my pet spayed or neutered?

While Spaying or neutering can be done at approximately 4-6 months of age, the best time to spay or neuter your pet may not be at 4-6 months of age. The “best” time for an individual depends on several of factors including species, breed, disposition, and lifestyle/environment. We will discuss what may be best for your pet after their initial examination. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. We also recommend a pre-anesthetic blood screen prior to anesthesia and surgery. Call us to schedule an appointment during which we can discuss these options and give you a full estimate for surgery.

What is the pre-anesthetic blood screening?

This is a blood panel that our in-house lab processes prior to surgery. It checks the organ function and blood counts of your pet. This is done to help assure safety during surgery and the ability of your pet to heal post-op.

How long do sutures stay in after my pet's surgery?

Procedures involving sutures require them to be removed 10-14 days following the surgery. For many routine procedures the sutures are placed under the skin and are dissolvable.

Is it a good idea to let my pet breed at least one litter?

No, there is no medical advantage to letting your pet have one litter. However, there are plenty of advantages to having your pet spayed or neutered. These advantages include: decreasing the chances of breast tumors, decreasing the chance of cystic ovaries and uterine infections (pyometra), decreasing the desire to roam the neighborhood, decreasing the incidence of prostate enlargement, helping prevent spraying and marking, and decreasing the surplus of unwanted puppies and kittens.

Do you board pets?

We do not offer boarding services at this facility; however, we can recommend a number of excellent boarding facilities. Give us a call for info!