Hospital Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment for wellness care. We do understand that you cannot plan when your pet will be ill or injured and we welcome daytime urgent care and emergency appointments.  Emergency cases will always receive top priority which is why occasional appointment delay is inevitable. Please know that we make a sincere attempt to see each client on time.

For your convenience, "drop-off" appointments are available for established clients.  This means that an established client can leave their pet with us for a few hours for examination, diagnostics, and treatment. We typically request that "drop-off" occurs sometime in the morning so that our doctors can examine the patient between scheduled appointments. Once the exam or testing is complete, we will call to discuss the diagnosis (if applicable) and a plan for treatment.

There will be a fee for "no call" and "no show" appointments as well as cancellations made with less than 24 hours notice (48 hours for dental/surgical appointments). This fee will be collected prior to additional appointments/services being scheduled. Clients who have excessive "no call" or "no show" appointments or late cancellations may be seen exclusively on a walk-in basis.  Thank you for respecting the time of our staff and your fellow clients!

Patient Arrival Policy

Even though we make every effort to help our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets.  This is one of the reasons we require pets be placed on a leash or in pet carriers before entering the building.  Your pet may love other pets and other people; however, not all of our patients feel the same.  For the safety and health of patients, clients, and staff, cats are to be left in their carriers until the doctor’s examination.  Dogs must remain on a short leash and under direct control (retractable leashes need to be shortened and locked) until they are in an exam room.

Payment Policy

We require full payment at the time that services are rendered.  For your convenience we accept MasterCard, Visa, Discover, American Express, and offer payment plans through Care Credit. We do NOT accept checks or cash.

Per Care Credit's policy, we are only able to process payments when the cardholder is present and can produce a photo ID.  We are unable to accept Care Credit cards as payment from anyone who is not listed on the account as an authorized user.  We appreciate your understanding and apologize for any inconvenience. 

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