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To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment for wellness care. We do understand that you cannot plan when your pet will be ill or injured and we welcome daytime urgent care and emergency appointments. Emergency cases will always receive top priority which is why occasional appointment delay is inevitable. Please know that we make a sincere attempt to see each client on time.
Missed Appointment Policy
There will be a fee for "no call" and "no show" appointments as well as cancellations made with less than 24 hours notice (48 hours for dental/surgical appointments). This fee will be collected prior to additional appointments/services being scheduled. Clients who have excessive "no call" or "no show" appointments or late cancellations may be seen exclusively on a walk-in basis. Thank you for respecting the time of our staff and your fellow clients!
Patient Arrival Policy
Even though we make every effort to help our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. This is one of the reasons we require pets be placed on a leash or in pet carriers before entering the building. Your pet may love other pets and other people; however, not all of our patients feel the same. For the safety and health of patients, clients, and staff, cats are to be left in their carriers until the doctor’s examination. Dogs must remain on a short leash and under direct control (retractable leashes need to be shortened and locked) until they are in an exam room.
We require full payment at the time that services are rendered. For your convenience we accept MasterCard, Visa, Discover, American Express, and offer payment plans through Care Credit. We do NOT accept checks or cash.
Per Care Credit's policy, we are only able to process payments when the cardholder is present and can produce a photo ID. We are unable to accept Care Credit cards as payment from anyone who is not listed on the account as an authorized user. We appreciate your understanding and apologize for any inconvenience.
Lakewood Animal Hospital recognizes the importance of protecting the privacy of our clients, our patients, and those individuals who visit our website. We do not give out any information to any third party vendors or internet businesses. No information will be disclosed to outside parties from us or our web site hosting company at www.evetsites.com. It's that simple!