Lakewood Animal Hospital

36097 Goodwin Dr.
Locust Grove, VA 22508

(540)972-2203

www.lakewoodanimalhospital.org

WE ARE OPEN

HOWEVER DUE TO CONCERN FOR THE HEALTH OF OUR STAFF, CLIENTS, AND COMMUNITY 

WE HAVE INSTITUTED A DROP-OFF/DRIVE-UP POLICY

Please read below:

UPDATED MAY 11, 2020

 

Dear Valued Clients,

 

Due to concerns about the novel coronavirus and COVID-19, Lakewood Animal hospital is taking additional precautionary measures to keep our staff, doctors, patients, and clients safe, while continuing to provide essential patient care.  As of Monday March 16th, we have adopted a curbside protocol for all patient visits which will only allow hospital personnel  and patients inside our building.

 

  • Upon arrival to Lakewood we ask that all clients call our office at 540-972-2203 and remain in your vehicle.
  • You will be connected with a staff member who will obtain a history, discuss information needed to proceed with the appointment, and provide an initial cost estimate over the phone.
  • A staff member will come to your vehicle to get your pet and bring your pet into the hospital for his/her appointment. As of Monday May 11th all clients must be wearing a mask covering their nose and mouth when handing off their dog’s leash to/from a staff member. Dogs need to be leashed, out of the vehicle, and standing on the ground for leash hand-off or in a pet carrier. Cats must be in a carrier; we ask that you remove the carrier from your vehicle and place it on the ground and get back in your vehicle. Our staff will not take pets directly from their owner’s arms or from vehicles. Clients who arrive without their pet in a carrier or proper face covering for leash hand-off will be rescheduled. Again, we ask that you remain in or near your vehicle to avoid clients congregating at the front door.
  • After your pet is examined the doctor will call you to discuss recommendations and provide you with a verbal estimate. If it is necessary/advised for your pet to stay with us for the day there will not be an additional admission fee. 
  • At the conclusion of your pet's visit, all discharge information will be given by a staff member via telephone and/or email.
  • Once the phone discharge is complete, payment will be taken over the phone (no cash/check). The receipt and invoice will be emailed to you and a staff member will return your pet to your vehicle with any necessary medications.

*NEW CLIENTS will be sent a link via email and/or text to the Client Registration and Hours Disclosure forms on our website.  Both forms need to be completed and submitted prior to a clinical staff member starting the appointment over the phone.  If you have trouble viewing/completing these please call us prior to arrival.

*SURGICAL PATIENTS will be sent a link via email and/or text to the Anesthetic and Surgical Consent form on our website.  This form needs to be completed and submit prior to admission for surgery.    

 

Requests for prescription refills and pet diets will be handled in a similar manner.  We ask that clients remain in your vehicle and call our office letting us know that you have arrived in the parking lot.  We will take payment over the phone and bring the items directly to your vehicle.

 

We apologize for any inconvenience this may cause and we thank you for your patience during this temporary change in protocol.

Thank you for respecting the health of our staff and remembering that our masks protect you and your mask protects us! 

 

Sincerely,

The Doctors and Staff of Lakewood Animal Hospital